I agree that they have great customer support. I had a broken anemometer, so I emailed Ed at about it at about 11:45 AM on a Saturday. He got back to me within 20 minutes. As far as expedited shipping, find me one company that will send a replacement with expedited shipping for free. You can see my experience here: http://www.wxforum.net/index.php?topic=17869.msg172796#msg172796
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